How we collect, use and protect your information.
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When you fill out a contact form, request a quote, or call us, we collect the information you give us: name, phone, email, pickup and drop-off addresses, dates, and clinical notes (if any). When you visit this website, we also automatically collect standard server logs (IP, browser type, pages visited) and anonymized Web Vitals data used to measure page performance.
We use your information to (1) schedule and dispatch your transport, (2) handle insurance billing with Medicare, Medicaid or your private insurer, (3) respond to your questions, and (4) improve our service. We do not sell your information. We share it only with the parties needed to complete your transport (receiving facility, payer) and only the minimum necessary.
Patient health information (PHI) is handled under the Health Insurance Portability and Accountability Act. See our HIPAA Notice of Privacy Practices for the full statement of your rights, our obligations, and how to file a complaint.
This website uses minimal cookies (functional only) and an anonymized Web Vitals measurement layer to monitor real-user page speed. We do not use ad-tracking pixels. We do not share data with third-party advertisers.
You may ask us at any time to see, correct or delete the information we hold about you. Call (281) 587-8700 or email . We respond within 30 days.