Privacy Policy
How we collect, use and protect your information.
Last updated: September 2026
Quick answer
What we collect
When you fill out a contact form, request a quote, or call us, we collect the information you give us: name, phone, email, pickup and drop-off addresses, dates, and clinical notes (if any). When you visit this website, we also automatically collect standard server logs (IP, browser type, pages visited) and anonymized Web Vitals data used to measure page performance.
How we use it
We use your information to (1) schedule and dispatch your transport, (2) handle insurance billing with Medicare, Medicaid or your private insurer, (3) respond to your questions, and (4) improve our service. We do not sell your information. We share it only with the parties needed to complete your transport (receiving facility, payer) and only the minimum necessary.
HIPAA
Patient health information (PHI) is handled under the Health Insurance Portability and Accountability Act. See our HIPAA Notice of Privacy Practices for the full statement of your rights, our obligations, and how to file a complaint.
Cookies and analytics
This website uses minimal cookies (functional only) and an anonymized Web Vitals measurement layer to monitor real-user page speed. We do not use ad-tracking pixels. We do not share data with third-party advertisers.
Your rights
You may ask us at any time to see, correct or delete the information we hold about you. Call (281) 587-8700 or email abelieversems@sbcglobal.net. We respond within 30 days.
Contact
Questions about this policy? Reach Rodney or Rod at (281) 587-8700 or abelieversems@sbcglobal.net.
One call. The Baker family on the other end.
Call Rodney or Rod directly to book a transport, ask about Medicaid coverage, or coordinate a discharge. We answer the phone ourselves — the way it should be.