Effective:

Quick answer

A Believers EMS LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). Patient health information (PHI) we collect during a transport is used only for treatment, payment and healthcare operations, and disclosed only with patient authorization or where required by law.

How we use PHI

We use protected health information to: (1) coordinate and provide your transport, (2) bill Medicare, Medicaid or your insurer, (3) run our operations safely (training, quality, audits), and (4) meet legal and regulatory requirements (Texas DSHS, OIG, public health reporting where required).

Your rights

You have the right to: (a) inspect and copy your PHI, (b) request corrections, (c) request an accounting of disclosures, (d) request confidential communications, (e) request restrictions on certain uses, (f) receive a paper copy of this notice, and (g) file a complaint without retaliation.

How to file a complaint

If you believe your rights have been violated, you may file a complaint with us at or by mail to A Believers EMS LLC, 13940 Bammel North Houston Rd, Houston, TX 77066. You may also file with the U.S. Department of Health and Human Services, Office for Civil Rights. We do not retaliate against anyone for filing a complaint.

Privacy Officer

Direct HIPAA-related questions to our Privacy Officer, Rodney Baker, at (281) 587-8700.